Privacy Policy

At Woodenkey, we prioritize your privacy and value your trust. This Privacy Policy outlines the types of personal information we collect, how we use it, the channels through which it is collected, your rights regarding your data, and the measures we take to protect it. For any questions, please contact us.

Important: Woodenkey does not sell or rent your personal information to third parties.

1. Information We Collect

We gather personal information from various sources, including:

  • Identity and Contact Information: Name, date of birth, phone number, email address, delivery and billing address, taxpayer number, purchase history, favorite products, and skin concerns.
  • Transaction Information: Bank name, card type, partial card number, or associated account details.
  • Technical Information: IP address, browser type, location, language, operating system, and access platform.
  • Marketing Preferences: Preferences for receiving marketing communications.
  • Social Profile Information: Publicly available details about your social media profile.

2. Information You Provide

You may voluntarily provide personal information through purchases, promotions, or social media interactions. This includes your name, gender, contact details, product preferences, and content such as reviews, photos, or videos.

3. How We Use Your Information

We use your information to:

  • Personalize communications and promotions based on your preferences.
  • Access and manage your purchase history.
  • Provide customer support and process orders.
  • Invite you to events and update your account details with your consent.

We may also use your information for other purposes with prior notification.

4. Cookies and Analytics

We use cookies, web beacons, and Google Analytics to enhance website functionality, personalize your experience, and display relevant ads. Cookies store information such as browser preferences, language, and shopping cart items.

Opt-Out: You can opt out of Google Analytics tracking via this link.

5. Newsletters and Text Messaging

  • Text Messages: Receive free alerts about products, events, and promotions (up to four messages per month).
  • Newsletters: Subscribe for updates on promotions, beauty tips, and discounts (sent twice a week).

To unsubscribe, email us at [email protected].

6. Data Sharing

Your data is only shared with trusted entities, such as:

  • Payment processors and carriers for order fulfillment.
  • Marketing and hosting service providers.
  • Tax authorities for invoicing purposes.

We may share data if required by law or to prevent fraudulent activities.

7. Data Protection Measures

We implement strong security measures, including SSL encryption, to protect your personal data during transactions. Payment information is securely processed by PayPal, and no payment details are stored on our servers.

Note: While we strive to ensure data security, no system is entirely infallible.

8. Data Retention

Your information is retained as long as your account is active or as needed for our services. Certain data may be retained for legal or fraud prevention purposes after account closure.

9. Withdrawing Consent

You may withdraw your consent at any time by contacting us. Please note, withdrawing consent may limit access to certain products or services.

10. Accessing and Updating Information

You can request to review, update, or delete your personal data by emailing us at [email protected].

11. Changes to the Privacy Policy

We may update this Privacy Policy periodically. Updates will be posted here, and where appropriate, notified via email.

For any privacy-related concerns, please contact us at [email protected].